1. Withdrawal from the contract

1. The buyer may withdraw from the contract concluded by means of distance communication without giving any reason within 14 days.
   1. The 14-day withdrawal period starts to run from the day on which the consumer or a third party other than the carrier and indicated by the consumer takes physical possession of the goods.
2. In the case of deterioration of the goods to be returned, the consumer shall be liable for the depreciation due to the use of the goods only if he/she has used the goods in a way other than that necessary to ascertain their nature, characteristics and functioning. In order to ascertain the nature, characteristics and functioning of the goods, the consumer should handle and use them only as he/she would normally be allowed to do in a shop. If the product to be returned is defective and this situation is caused by circumstances arising from improper use of the product by the Buyer or due to the fault and/or negligence of the Buyer, the Seller reserves the right to set off the loss of value of the product. In the event that the Buyer does not agree with the depreciation indicated in the set-off, the Buyer has the right to have the depreciation of the returned product assessed by an independent expert in order to determine the depreciation or to identify the person responsible for the situation.
3. If the goods have been purchased under a promotional offer where an additional product has been added to the goods, the Buyer must return the entire set.
4. The application for withdrawal must include the name of the Buyer, e-mail address, exchange request if applicable, and the bank account to which the refund must be paid within 14 days of the product reaching the Seller.
   1. The application for withdrawal may be written in free form.
5. In order to return the goods, they must be brought to the place of delivery in the original packaging.
   1. The goods must be returned:
      1. When using SMARTPOST, to Laagri Selver, phone 56483809.
      2. When using OMNIVA and sending to the parcel locker - Laagri Veskitammi Selver ABC, phone 56483809.
      3. When using OMNIVA and sending to the post office – Laagri post office, phone 56483809.
      4. DPD - Laagri Veskitammi Selver, phone 56483809.
      5. If you wish, you can also bring the goods to us during our opening hours.
6. NB! INCLUDE YOUR (SENDER'S) DETAILS TO THE PARCEL.
7. If the Buyer returns the goods after the deadline set out in point 1 of the Return Conditions, the Buyer shall bear the costs normally associated with the return, up to an amount corresponding to EUR 10;
8. Upon receipt of the consumer's application for withdrawal, the Seller shall immediately,
   but not later than 14 days after the receipt of the application for withdrawal, transfer to the Buyer's account the amount of the purchase price of the returned goods, all payments received from the consumer under the contract, including the costs of delivery incurred by the consumer;
9. If the subject matter of the contract is the delivery of the goods, the Seller may, pursuant to Section 111 of the LOA, refuse to make repayments until the Buyer has returned the goods to the Seller or has provided proof that he/she has returned the goods. The Seller shall not have the right referred to in this paragraph if it has agreed to collect the object of the contract itself.
10. In the event of withdrawal from the contract by the Buyer, the Buyer shall bear the costs of returning the goods;
    1. If the Buyer has ordered the parcel with Itella Smartpost Finland and wishes to return it (by returning the parcel), the Buyer shall bear the cost of returning the parcel, amounting to 11€. This amount will be deducted from the total amount paid by the Buyer for the goods and transport.
11. In case of non-conformity of the object of the contract with the terms of the contract, the Buyer has the right to invoke remedies provided by law (LOA § 101(1));
    1. Pursuant to Section 101(1) of the LOA, if the Seller has breached an obligation, the Buyer may use the following remedies: 1) demand performance of the obligation; 2) refuse to perform its obligation; 3) demand compensation for damages; 4) withdraw from the contract or cancel the contract; 5) reduce the price; and 6) demand interest on arrears in the event of delay in performance of a financial obligation.
12. The right of return applies only to goods purchased by means of distance communication, so products purchased in the salon on the spot cannot be returned.
13. The right of return does not apply to legal persons.

 

2. Right to lodge a complaint

1. The right to lodge a claim starts from the time of delivery of the goods to the Buyer. If the Seller is under an obligation to send the goods to the Buyer, the time limit for lodging a claim does not start to run until the goods have been delivered to the Buyer. The time limit for lodging a claim is 2 years.
2. The Buyer has the right to lodge a complaint if the goods do not comply with the terms of the contract (do not correspond to the sample offered or are defective) and to return the goods. In the case of defective goods, the consumer has the right to lodge a complaint to the Seller within two years from the date of delivery. The complaint must be lodged without delay, but no later than two months after the discovery of the lack of conformity. In order to facilitate the resolution of any problems at a later stage, the Buyer must keep the purchase documents (invoice, contract, etc.) proving that the goods have been purchased from Get Dressed OÜ. Without proof of sale, the Seller may leave the problem unresolved.
3. Complaints regarding goods purchased from the Seller's website www.getdressed.ee should be sent electronically to info@getdressed.ee or by post to Get Dressed OÜ, Paplite pst 2-2, Tallinn, 10965. The complaint must state the name and contact details of the Buyer, the date of lodging the complaint, the defect of the goods or service, the claim against the Seller and the document (copy) certifying the warranty.
4. In order to return the goods, the coordinates must be agreed with the Seller in advance (by phone or by e-mail).
5. In the event of defective goods, the Buyer is entitled to:
   1. First, ask for the goods to be repaired or replaced free of charge;
   2. Demand a reduction in the purchase price or withdraw from the contract if:
      1. the seller is unable to repair or replace the goods;
      2. repair fails;
      3. the seller has failed to remedy the lack of conformity within a reasonable time;
      4. the repair or replacement of the Goods has caused unreasonable inconvenience to the Buyer.
6. The Seller shall not be liable for defects in the goods caused by improper use, maintenance or damage.
7. If the Buyer and the Seller are unable to settle the disputes arising from the contract, the Buyer has the right to refer the matter to the competent supervisory authority, which is the Consumer Disputes Committee of the Consumer Protection and Technical Regulatory Authority. The Consumer Disputes Committee is an independent and impartial body competent to settle consumer disputes arising out of a contract between a consumer and a trader and initiated by the consumer. The referral to the Consumer Disputes Committee and the subsequent procedure are free of charge for the consumer. The Consumer Disputes Committee is located at Endla 10A, 10122 Tallinn
   e-mail: avaldus@komisjon.ee, phone 6201707, website https://komisjon.ee/et/
8. Traders and consumers within the EU Member States are advised on disputes by the European Consumer Centre.
   1. A complaint can be made by a private individual who has bought goods or services for his or her personal use, not for professional or work-related purposes. The aim of the European Consumer Centre is to reach a compromise solution and, if necessary, to refer the consumer's complaint to the out-of-court body in the country where the seller is established. The services provided by the European Consumer Centre are free of charge and a significant number of cross-border consumer complaints are positively resolved each year. The contact details of the Estonian contact point of the European Consumer Centre are as follows: (Endla 10A, 10122 Tallinn; e-mail consumer@consumer.ee; website https://consumer.ee/).